DEAL SHERPA PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit dealsherpa.com.au (“Website”), and is subject to the privacy principles set out in the Privacy Act 1998 (Cth).

This Privacy Policy should be read in conjunction with Deal Sherpa Terms of Use, of which this Privacy Policy forms part. By using the Website you are agreeing to the terms of this Privacy Policy.

When you visit the Website, Deal Sherpa (“we”, “us”, “our”) may collect personal information from you. For example, we may collect your name, contact details, email address, and any other personally identifiable information that you have provided to us.

Information may also include network and device information such as your IP address, device or advertising identifiers, and information obtained using cookies or other tracking technologies. In addition to the information we collect directly from you, we may also collect information about you from third-parties including data validation and authentication services, social networking sites, and online marketing and ad targeting companies.

In providing you with our Services, we may use your information to:

1. maintain, protect and improve the Website;
2. verify your identity or your age;
3. process or collect your payment for the Services;
4. deliver the products you purchased;
5. facilitate transactions via alternative payment methods (e.g. Stripe);
6. process returns or refunds in accordance with our Terms of Use;
7. communicate with you via email, SMS, or telephone where appropriate;
8. personalise and improve your customer experience when you visit the Website;
9. monitor and enforce compliance with our Terms of Use;
10. to carry out administration, account security, fraud detection and loss prevention activities;

In addition, we may use and/or disclose your information to:

1. send you marketing communications in relation to our Services;
2. send you marketing communications in relation to the sales, products, services or promotions of our business partners;
3. deliver targeted and personalised advertisements that are related to our products and services;
4. enable businesses to deliver advertisements which are related to their products and services which may be of interest to you;
5. conduct market and customer research, analysis or tracking;

We may also use or disclose your information in accordance with Applicable Laws, or with your consent.

We share your information with third parties to help us use the information for the purposes described above. We may disclose your information to:

1. our employees, consultants, or other representatives;
2. suppliers of the products or services you ordered;
3. payment processors, who process your payment on the Website;
4. logistics providers, such as couriers, who will deliver your order to you;
5. business partners in connection with the processing of any promotion, event or service organised by us;
6. our professional advisers, bankers and auditors;
7. agents, contractors or service providers who provide operational services to us or who help provide our services to you, including online cloud storage and processing, fraud detection and monitoring, marketing optimisation, information technology, telecommunications, market research, customer analysis or tracking, security or other relevant; and
8. any other party whom you authorise us to disclose your information to.

You should ensure that information provided to us is complete, accurate, and up-to-date. Failure to do so may result in our inability to provide you with the products and services you have ordered. We accept no liability in relation to incomplete, inaccurate or out of date information provided to us. We will however make reasonable efforts to ensure information held by us is complete, accurate, and up-to-date.

While it is not possible to guarantee the security of any personal information you transmit to us via the internet, we will put in place reasonable security arrangements to ensure that your information is adequately protected and secured and to prevent any unauthorised access, collection, use, disclosure, copying, modification, leakage, loss, damage or alteration.

You may request to access and correct your information by submitting a written request to us via email. We may need to request additional information from you to confirm your identity before providing the access or making corrections. We will do our best to respond to information access and correction requests within 30 days. Where this is not possible, we will update you with the soonest possible time we can provide the information or make the correction.

While we will make reasonable efforts to provide our customers with access to their information, there may be circumstances where this is not possible, including to:

1. where the information in question is legally privileged;
2. where the information would compromise the privacy of other persons;
3. where the burden or expense of providing access would be disproportionate to the risks to your privacy;
4. where the request is clearly excessive; or
5. where the information requested contains proprietary information.

We will maintain your information until it is:

1. no longer required for any reason connected to the purpose it was originally collected;
2. no longer necessary for any other legal, compliance or business purposes; or
3. you request the deletion of this information.

Once no longer required or requested by you to be deleted, we will exercise reasonable measures to ensure such information is either destroyed or anonymised.

We may process information in multiple countries. We may transfer your information to recipients possibly located outside the country where you live. If information is so transferred, we will comply with Applicable Laws in doing so. This includes:

1. obtaining your consent, unless an exception exists under Applicable Laws; and
2. taking reasonable steps to ascertain whether the foreign recipient of your information is bound to comply with standards of protection that are at least comparable to the Applicable Laws.

We use Cookies and Tracking Technologies including tags, pixels, web beacons or other identifiers on this Website. Cookies are small text files that we may place on your device to store information in order to recognise you and your device each time you visit our Website. We also use cookies and tracking technologies to enhance your online experience, including for product offer selection, analytics, and fraud reduction. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.

For any questions relating to your personal information or about this Privacy Policy, if you have a complaint regarding the collection, use or handling of your information by us, or a question about how we are complying with Applicable Laws, you may contact us by e-mail at sherpa@dealsherpa.com.au or by mail at:

196 Glenrock Parade, Koolewong NSW 2256

This Privacy Policy and your use of the Website shall be governed in all respects by the laws of Australia. You can find more information about privacy and the protection of your information on the website of the OAIC at https://www.oaic.gov.au/

1. obtaining your consent, unless an exception exists under Applicable Laws; and
2. taking reasonable steps to ascertain whether the foreign recipient of your information is bound to comply with standards of protection that are at least comparable to the Applicable Laws.

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Subject to your rights at law, you agree to be bound by the prevailing terms of the Privacy Policy on the Website, any updates to which will be posted on the Website and viewed at https://dealsherpa.com.au/privacy. By continuing to use the Website after the Privacy Policy has been amended, you hereby agree to be bound by the terms of such amended Privacy Policy.

This Policy was Last Updated on 3 March 2023